Returnering

Her kan du returnere din pakke

Right of complaint

There is a 2-year warranty in accordance with the Danish Sale of Goods Act. The complaint does not apply to errors or damage caused by incorrect operation of the product. Le Nora ApS will cover return costs to a reasonable extent.

For returns, please contact and complaints should be sent to:

Le Nora ApS
C/O Stine Elenora Honoré
Willemoesgade 23, st. mf.
2100 Copenhagen Ø.

We do not accept packages sent cash on delivery.

Refunds

If a refund has been agreed, please send your bank details so we can transfer the agreed amount.

Right of withdrawal

You have a 14-day right of return on items purchased in our Webshop. The period is calculated from the day you receive the order.

The notice must be given by email to info@lenora.dk In the notice, you must clearly state that you wish to exercise your right of withdrawal.

Return of goods

Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us. You must pay for the package to be returned, and you are liable if any damage occurs during transportation.

Order a return label quickly and easily via our returns portal: https://lenora.dk/pages/return

Canceling part of the purchase

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order. Please note that you will not be refunded the shipping costs if you cancel part of your purchase.

 

The condition of the goods when you return them

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and functioning of the goods. In other words, you can try the item in the same way as if you tried it in a physical store.

If the item has been tried on in addition to what is described above, we consider it to be used, which means that if you cancel the purchase, you will only receive a partial or no refund of the purchase price, depending on the commercial value of the item.

To receive a full refund, you must do the same as you can in a physical store. You can test the item, but not actually use it.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (except for additional delivery costs where you have chosen a delivery method other than the cheapest standard delivery method we offer), within 14 days from the day we receive your notice of withdrawal.

We will refund the money using the same means of payment you used for the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the goods, unless you send us proof that you have returned them.

 

The item is shipped to:

Le Nora ApS
C/O Stine Elenora Honoré
Willemoesgade 23, st. mf.
2100 Copenhagen Ø.

Order a return label quickly and easily via our return portal: https://lenora.dk/pages/return

You can also cancel your purchase by notifying us and handing it in person at the above address by prior arrangement.

We do not accept parcels without delivery or parcels sent cash on delivery.